Manufacturing
Optimize and automate processes and create an outstanding customer experience.
Digital Solutions That Delight Your Customers
The manufacturing industry is facing profound changes: automation, the interconnection of production and supply chains, as well as rising customer expectations require innovative solutions. An excellent Customer Experience (CX) is becoming the decisive differentiating factor. Companies must digitally transform their sales structures to offer customers a consistent shopping experience across all channels. At the same time, efficient logistics and supply chain management is becoming increasingly important to ensure fast, transparent, and resilient delivery processes.
With digitalization and automation, you can:
Build long-term customer loyalty,
Simplify internal processes,
And improve customer satisfaction.
Ensure that every interaction with your target groups works seamlessly with a forward-looking CX strategy – with personalized marketing approaches, modern webshops, or full-service portals. Make your performance promise tangible through targeted communication.
Designing a Future-Proof Customer Experience
Current studies show:
65% of companies face challenges in e-commerce.
74% see a need for transformation in their sales processes.
80% demand more automation in data management.
(Source: Forrester/Zoovu, January 2024)
What does this mean for the manufacturing industry?
Digital transformation presents companies with concrete tasks:
Serve global markets and consider local requirements.
Address specific needs of customer groups, e.g., engineers, purchasers, and decision-makers.
Integrate existing sales structures, develop digital configurations and consulting services.
Improve spare parts procurement and service business through digital twins.
Create digital supplier communication for seamless supply chains.
Connect existing systems such as ERP and PIM.
Optimize the link between Product Experience Management (PXM) and Customer Experience Management (CXM).
We Are Your Partner for Digital Customer Experience
With comprehensive industry knowledge, we support manufacturing companies in shaping digital touchpoints with their customers. We work visionary, holistically, and across departments for outstanding digital customer experience solutions. As a strategic transformation partner, we jointly optimize your digital marketing. This way, we increase the sales of machines and components, semi-finished and finished products, spare parts, and create value-adding services.
Our Strengths at a Glance
Long-standing B2B Expertise
Our employees have a deep understanding of the digitalization of business models. Thanks to years of experience, we know the needs of different B2B target groups – from manufacturers, wholesalers and specialist dealers, to distribution partners and craftsmen, to engineers, architects, as well as D2C and marketplaces.
Integrated Methodology
From market vision, digital product strategies, and considering your individual enterprise architecture (business areas, applications, data, technologies), we create a solid basis for your digital transformation.
Comprehensive Expertise
We design, develop, and operate digital solutions that work – whether customer portals, e-commerce and PIM systems, websites, CMS, and search solutions. Specialized applications such as (spatial) apps for ordering, maintenance, transport documentation, logistics, and quality management are also part of our portfolio.
Holistic Solution Design
We seamlessly integrate business processes – from Make to Order, Provide from Stock, Assemble to Order to product configurators. We ensure efficient connection of your ERP systems, optimize product information management (PIM), and rely on digital twins to design your processes networked and efficiently.
Industry-Specific Innovation
With in-depth knowledge in Artificial Intelligence (AI) and Data Analytics, we optimize your business and customer processes. This allows you to make data-driven decisions and automate processes to specifically improve the customer experience.
These companies rely on our expertise
Ready for the digital transformation?
Contact us - we'll support you from the initial conversation to successful implementation.
We are here for you!
Contact us - we'll support you from the initial conversation to successful implementation.
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