SAP Customer Experience – The Digital all-round Solution for your E-Commerce

A connected customer journey in one suite – SAP Customer Experience (CX), formerly known as SAP C/4HANA, consists of five industry-leading solutions for commerce, marketing, sales, customer data and services that operate across the full range of channels. We have made it our mission to provide your users with a more compelling customer experience using SAP CX – for increased customer loyalty and a unique customer experience. Get to know the entire suite below and immerse yourself into a new world of customer experiences.

Unic has been an SAP Expert since 2001

A long-standing relationship at eye level: from Hybris to SAP Hybris and finally to the SAP Commerce Cloud - we have been a reliable partner for state-of-the-art Hybris and SAP solutions since 2001. We put your customers at the centre of our business and thus take CRM to a new level. Initially acting as a long-standing Hybris Platinum Partner, we were awarded the Gold status after the takeover of SAP. Within this joint partnership, our certified employees have implemented more than 100 SAP Hybris projects and international rollouts in multiple languages with production release cycles as short as two weeks. Below, we would like to introduce you to the benefits of the platform and explain why Unic is the right partner for your project.

SAP Commerce Cloud

Within SAP Customer Experience (CX), the SAP Commerce Cloud is one of the leading software solutions for B2C and B2B commerce worldwide and is part of the SAP Customer Experience Portfolio. Whether designing or integrating the e-commerce application: With the SAP Commerce Cloud, you can not only design according to your needs, but also react optimally to trends and the environment.

More about SAP Commerce Cloud

SAP Marketing Cloud

The SAP Marketing Cloud supports you in dynamic profiling of your customer data, making it an ideal database for the planning, implementation and analysis of marketing campaigns. It is another SAP cloud product with a strong focus on communication geared towards specific target groups. Bringing together X data and O data, that is, connection user data and operational data, it provides you with a competitive edge and creates transparency for thorough analysis of your campaigns.

More about SAP Marketing Cloud

SAP Customer Data Cloud

In times of GDPR and rigorous debate about data security, it has become even more important to be transparent in the way you handle customer data and to create trust. The SAP Customer Data Cloud supports B2B and B2C customers faced with the challenges relating to customer data management, consent management and intuitive self-service management of customer data.

More about SAP Customer Data Cloud

SAP Sales Cloud

The SAP Sales Cloud allows you to accelerate your sales and place customer relations in focus. It provides you with a comprehensive view of every single opportunity, which is now more important than ever. Due to the many touchpoints and the host of information available to potential customers, they will have completed more than half of the sales process before making contact with your sales representative for the first time. Thanks to the predictive real-time analysis provided by SAP Sales Cloud, you will always be one step ahead and can keep a keen eye on every component of your pipeline, so that the sales team can make the most of every opportunity.

SAP Service Cloud

The SAP Service Cloud, and thus the fifth highlight of the SAP Customer Experience solution, places the focus on customer experience and consistent service experiences because, after all, customer satisfaction is the be-all and end-all of a continuous customer journey. With the SAP Service Cloud, you provide your employees and technicians with access to the relevant knowledge to prevent inconsistent or fragmented experiences and help them solve problems quickly. Insights into the service history and interactions with other departments allow for great improvements in customer service and close the gap between front office interaction and back-office processes.

Markus HenkelFebruary 2023

SAP Commerce Cloud Integrates Composable Storefront

SAP Commerce is getting a fully integrated frontend with the Composable Storefront. We have taken a detailed look at the frontend.

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Whether B2B or B2C: Creating Modern E-Commerce Solutions

As you can see, the portfolio of the SAP Customer Experience suite (CX) includes everything you need for an all-round successful e-commerce presence. Design the comprehensive e-commerce application according to your needs and expand it to respond to trends and the environment.

If you would like to find out more about SAP CX or receive exclusive advice from one of our experts, do not hesitate to contact us!