Designing customer journeys strategically - customer-centric, value-driven, silo-free
Websites, web shops, customer apps and after-sales services – many companies are investing heavily in digital solutions. However, this often results in isolated silos instead of a consistent, strategically coordinated customer journey support.
Digital silos or strategically focused customer experience solutions?
In our webinar, we show how you can use customer journey maps and value streams from the business architecture to organize your digital landscape in a targeted manner and align your investments strategically for long-term success. Find out how to meaningfully link digital touchpoints from the customer's perspective, with a clear value proposition and targeted added-value analysis – for a seamless, profitable customer experience.
Register now and take the next step towards a well-thought-out digital strategy! 🚀
Dirk Nölke, Unic
Jörg Atai-Nölke, Unic
Save your ticket today!
Registration takes place directly via the ECC Forum / IFH Cologne.