Designing customer journeys strategically - customer-centric, value-driven, silo-free

ECC Webtalk on 03 April 2025 at 2:00 pmRemote

Digital silos or strategically focused customer experience solutions?

In our webinar, we show how you can use customer journey maps and value streams from the business architecture to organize your digital landscape in a targeted manner and align your investments strategically for long-term success. Find out how to meaningfully link digital touchpoints from the customer's perspective, with a clear value proposition and targeted added-value analysis – for a seamless, profitable customer experience.

Register now and take the next step towards a well-thought-out digital strategy! 🚀

Dirk Nölke, Unic
Jörg Atai-Nölke, Unic

Jörg Nölke
Dirk Nölke
Dirk Nölke

Save your ticket today!

Registration takes place directly via the ECC Forum / IFH Cologne.